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Fire & Water - Cleanup & Restoration

SERVPRO of Answers ERP Questions for the Wilton Fire Department

Owning a Merrimack-based business can make you worry for the physical wellbeing of your property. The mere thought of your business sustaining fire, mold, storm, or water damage can send you into a panic, and it is not hard to understand why. After a damage-related problem occurs, many businesses are forced to temporarily close their doors to the public, until the damages have been remediated. To get your business up and running again, after a disaster strikes, you should download the SERVPRO Emergency READY Profile Plan (ERP) app.

The SERVPRO ERP holds critical information that our technicians can access during a damage-crisis on your property. The key to using the app effectively is to bring one of our reps to your property so that they can record details about your property into the app. We look to document details such the shut-off location for water and gas, the name of your insurance adjuster or favorite plumber, and a blueprint of your property for more straightforward navigation.

You may have some questions about the app. You are not alone." Our Marketing Manager, Kristin Hunt, shared information and answered frequently asked questions about SERVPRO's Emergency Ready Profiles with the Wilton Fire Department." Not only did these questions and answers help the firefighters, but they can also help you.

After discussing what the profile can do, and who it can be shared with, a question that came up was, "Who has access to make changes on the profile?" Hunt explained that only SERVPRO could revoke someone's access to your profile. "It all goes through me...If you said 'okay, I don't want this person to have it anymore,' I would just delete their account [off of your profile.]"

So, if the profile helps during an emergency, you made wonder what "benefits [can] the profile provide?" As our SERVPRO rep goes through your property and walks you through the profile-creation, they can "take pictures of where everything is, and [provide] directions of how to get to it." Having a blueprint gives SERVPRO "easy access" to your business during an emergency. However, we don't just make a blueprint of your property. We also label essential locations, such as water and gas shut-offs, as well as exits. "You could be gone and [our technicians] could say, 'oh it's right here... there's where the water shut off is...'"

When you use the SERVPRO ERP, our technicians have a much easier time remediating your property swiftly. It allows us to get our job done faster so that you can get your business back to its preloss state at a faster rate.

Do not wait if you think your home may need remediation services. Get in touch with SERVPRO of Merrimack by downloading the ERP and calling (603) 262-9293. No matter the time or the date, we can come to your location.