SERVPRO of Merrimack Employee Photos

owner Kevin smiling in a purple jacket, black shirt

Kevin Lee--Owner

Kevin is the proud owner of SERVPRO of Merrimack. He completed his initial college diploma with a Business Degree from Olivet Nazarene University located in Illinois. He proceeded to earn an MBA from Rivier College in Nashua, New Hampshire which readied him for a successful career as Director of Support Services at Mass Eye and Ear Infirmary and the Beth Israel / Deaconess Medical Center in Boston.
Kevin's background prepared him to pursue and obtain ownership, in 1998 along with his wife, of three regional SERVPRO franchises. Kevin and his wife are gratified to have two daughters and are also proud grandparents of three grandsons and one granddaughter.

Chris posing at his desk with monitors  Chris St. Onge       Chris is our General Manager at SERVPRO of Merrimack and is Inst

Chris St. Onge

Chris is our General Manager at SERVPRO of Merrimack and is Institute of Inspection, Cleaning and Restoration certified as a Water (WRT) and Fire damage Restoration (FSRT) technician. Before becoming a team member, Chris proudly was in the United States Marine Corps; which he used as a springboard into a career in law enforcement. His background as a property adjuster for a large insurance carrier provided further valuable experience in his current position. Chris loves to spend time with his family and friends when he is not hard at work.

Brendan posing with arm on SERVPRO Van in a blue shirt and hat

Brendan

Brendan joined SERVPRO of Merrimack in the warm months of 2019 and quickly got into the groove of helping our franchise expand its local footprint. Prior to becoming an essential addition to our team, Brendan worked in the insurance industry for 12 years, most recently as Senior Field Adjuster for Hanover Insurance. He has experience providing expertise for large national insurance carriers such as Travelers Insurance. Brandan is licensed as a Multi-Line Adjuster in many states, some of which are Maine, New Hampshire, Vermont, Connecticut, Rhode Island, Texas, and Florida.

Brendan controls the estimating process for SERVPRO for both Self-Pay and Insurance related projects. He liaises between SERVPRO business clients and residential customers and their insurance companies/adjusters. His knowledge allows him to help in providing necessary information to obtain carrier approvals for coverage expeditiously and assures that projects complete following the best practices of the IICRC. Brendan has also achieved his OSHA Construction Safety & Health certification. He is IICRC certified --Institute of Inspection, Cleaning and Restoration Certification in Water Damage Restoration and Fire and Smoke Restoration.
Brendan enjoys home projects and golfing, but loves spending time with his wife and three children.

Rachael posing in a blue shirt with trees in the background

Rachael

Rachael is our Production Manager for SERVPRO of Merrimack. She came aboard in 2019 as a Project Manager, bringing along a wealth of expertise. She has been involved in the Structural Mitigation Industry since 2015. As the production manager, Rachael spearheads our Production Team and coordinates project scheduling and insurance loss estimations. She maintains steady contact with both the crew and client to ensure that our customers' expectations are not only met, but exceeded.
Rachael possesses Master Designations with the IICRC in Water Damage Restoration, Fire and Smoke (FSRT), and Textile Cleaning. She is a licensed and qualified Asbestos Inspector, important for demolition and renovation projects. She also has OSHA-10 Certifications. In her free time, Rachael loves being with her daughter, reading, and exercising.

Stone, hands in pockets, black shirt in front of green van

Stone

Stone is our Administrative Project Manager here at SERVPRO of Merrimack. His experience in the field, along with a certification by the IICRC as a WRT (Water Damage Restoration Technician) makes him well-suited to perform his tasks. Stone reviews all documentation collected from the field during the restoration and making sure that the job file meets SERVPRO’s standards.
As a component of our customer care initiative, Stone follows up with the customer daily and with the carrier when needed to ensure all parties are up-to-date with the progress of the project.
Final documentation is provided to both our client and any interested insurance entities. Stone also works on our SERVPRO website to enhance SEO optimization and showing potential customers a user-easy experience when reaching out to us.

Carlos posing in front of van, black shirt, hands in pockets

Carlos

Carlos is a dedicated Assistant Project Manager at SERVPRO of Merrimack. He has achieved numerous Institute of Inspection, Cleaning and Restoration Certification (IICRC) such as WRT and FSRT.
Carlos has training in OSHA safety procedures and regulations. He aims to restore damaged properties back to their preloss condition, "Like it never even happened." His experience in the construction industry, along with his restoration exposure since 2016, provides our customers with an outstanding and knowledgeable team member. No matter the size of the project, Carlos takes pride in his participation and is keen to create exceptional customer experiences.
Carlos has a powerful work ethic, and his attention to detail and positive attitude is a plus, appreciated by our team.

David posing, hands in pockets, hat and black shirt, front of van

David

David is an Assistant Project Manager at SERVPRO of Merrimack. He is an integral part of our production team, with his attention to detail and his drive to execute each task as it arises. He performs each segment of a project with care and precision. David has achieved certification as a WRT--Water Damage Restoration Technician from the Institute of Inspection, Cleaning, and Restoration Certification (IIRC.) Our customers are pleased with the outcome of his efforts since he always gets the job completed, to the complete satisfaction of our client, the first time!

crew posing in front of box truck

Our SERVPRO Production Team

Here is our proud SERVPRO of Merrimack production team. All our technicians have plenty of energy and follow our culture of strong attention to detail. Each one is a very valuable member of our SERVPRO family. Each one has completed our robust SERVPRO Employee Certification Training Program (ECTP.) This program instructs, in the classroom and in the field, advanced cleaning and restoration techniques and how to implement our state-of-the-art equipment efficiently and effectively. We train to listen to our customers needs and concerns so that we may provide them with an exceptional cleanup and restoration experience.